Visitreno

lvbear584 · Joined: 07 Jun 2006 Posts: 140

On a recent Reno trip, I drove my Dollar rental car less than one hundred miles. But it took sixteen gallons and over fifty dollars to fill it up prior to returning it. I assumed that gas had been stolen from the tank by siphoning; it was a car without a locking fuel filler. Either that or it was accidentally not filled up prior to my renting it. I am usually in a hurry when in Reno and could have failed to look at the gauge when I got the car. If that was the case, it was my fault for not checking. I was not going to make an issue of it either way.

When returning the car, I casually mentioned it to the check-in employee. He told me I should request a refund, and radioed in to the airport counter that I was coming in. The counter employee was helpful and efficient, and credited me an appropriate amount. The transaction took less than five minutes. These employees went above and beyond the call of duty to please a customer.

Because I am quick to criticize businesses when they mistreat patrons, I believe an incident of good service like this should be equally publicized. Most casinos could learn about good customer service from this incident.

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My casino-related website: www.TheBearGrowls.com

Ryder · Joined: 05 Feb 2006 Posts: 222

Last week I was returning a rental at Hertz in Sacramento when two guys in front of me started arguing with the return person.

They had drained their tank on the Expedition and did not fill it up (which cracks me up cause there is an Arco station 1/4 mile from the rental car facility at the airport)

Anyways they were arguing like crazy because Hertz was charging them $6.50 a gallon which was over $120.00 to fill the tank.

I even yelled at the numbnutz to get back in their SUV and go fill up at ARCO down the street. (which they didn't) or just shut up and pay the damn bill

On the way to the airport in the rental shuttle bus, one of they guys said he was going to call his credit card company and have them reject the charge

stan_allen · Joined: 19 Dec 2005 Posts: 1129

Granted, it's been over a year, but at an Avis in Pleasanton, CA, they didn't charge more than ten or twenty cents per gallon above what nearby stations were quoting - why would this vary so much among locations and companies??
I Guess some companies are just plain evil.

spinner · Joined: 19 Dec 2005 Posts: 62

I do a lot of traveling, I am living in Seoul South Korea right now. I was recently in USA and I think that the car rental companies try very hard to keep everyone happy. With gas at $3.50 a gallon, people try to cut corners but you have three options when renting: 1. Bring it back full 2. Pay the amount to have the tank filled when you bring it back 3. Bring it back less than full and they have to pull the car out of the inventory to go fill it up. I think that $6.00 a gallon is fair because the car is now not able to be rented, a person has to go fill it up, additional paperwork has to happen to document the fill up, etc.

Play by the rules, and things go smoothly, step outside the rules, and things can get expensive.

LVBEAR, I am glad that you had the good experience. Almost all companies want to do the right thing, I believe that. Since companies are made of people, I believe that people also want to do the right and fair thing.