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Should casinos be concerned about customer service NO

 
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VAPA



Joined: 09 Apr 2009
Posts: 583
PostPosted: Jun Sat 23, 2012 8:01 am    Post subject: Should casinos be concerned about customer service NO Reply with quote
Should casinos be concerned about customer service NO, they should be concerned about loyalty because that what counts. They need to keep bringing the customer back and have the customer tell others why they are loyal IMHO.
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CaSwede



Joined: 28 Feb 2006
Posts: 866
PostPosted: Jun Mon 25, 2012 2:57 pm    Post subject: Reply with quote
Hummm. Customer loyalty is certainly important, however, why would someone be loyal and keep coming back without good customer service? Not me.
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VAPA



Joined: 09 Apr 2009
Posts: 583
PostPosted: Jun Tue 26, 2012 9:11 am    Post subject: Reply with quote
Customer service needs to be incorporated in the loyalty.
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